DELIVERY & Returns
OUR POLICY
Postage & Handling Fees
We are proud to ship our delicious sauces and unique marinades Australia wide only.
We use Australia Post, allowing you to track your order from placement to delivery.
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Shipping costs are calculated at checkout and are dependant on quantity purchased.
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Delivery times
Please allow 3-5 business days for all Australian orders. Western Australia and rural areas may take slightly longer.
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International Shipping
Please note that we DO NOT currently ship internationally. Please contact us at bigscrubfoods@gmail.com for any enquiries regarding this.
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Exchange & Returns*
If for any reason you are unhappy with your purchase, please contact us within 7 days of receiving your order to organise an exchange or return.
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All products must be returned unused, in the original packaging. The safe return and shipping cost of the product is the responsibility of the customer (we recommend including tracking).
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Postage of an exchanged item will incur a $10.00 shipping fee.
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*Please note: Sale items cannot be exchanged or returned.
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Damaged Items
If you receive an item that is damaged please contact us immediately.
For any other questions about your order please email us at bigscrubfoods@gmail.com